Exchanges and returns

Do you want to return or exchange something? IT IS FREE in mainland Spain

You have 14 days from when you receive the order and it will be done as follows:

1. 100% free exchange or return:

• We take care of all the costs of returning the package within Europe if it is an exchange for another product.

• Home collection or drop off at Correos Express in Mainland Spain.  In the Balearic Islands and Portugal the cost is €6.95. In case of return, this amount will be subtracted from the amount to be refunded (the shipping and customs costs that may be generated in returns and exchanges will be assumed by the customer). 
• France, Germany, Belgium, Holland, Italy, Luxembourg, Austria and Ireland, collection will be €18. For other countries, the return will be managed by the customer.

Returns are not accepted on personalized products.

How to make the exchange or return?

1. Enter this url https://go.ifreturns.com/es/mywanderstore and enter your order number and mobile/email. 
2. Choose if you want to exchange or return a product. 
3. If you want to change, follow the instructions. If the product you want to exchange for the one you have is more expensive, you will be charged the difference at the end of the process. If it were cheaper, you would be refunded if applicable (due to exchange costs)
4. By following the indicated steps you will finish the process. If you have any questions, write to us at hello@mywanderstore.com
5. If it is a return and entails a refund, when the product arrives at the warehouse and it is verified that it meets the return conditions, the refund will be made, subtracting the return costs. This process may take around 4 business days to appear at your bank.
6. The exchange or return process may take up to 10 days.

In case of product defect, MY WANDER STORE will assume the costs associated with exchanging the product for a new one. But we will not refund them if you see signs of use on the returned product. 

In the case of Flash Sales due to stock liquidations, returns are not accepted. 

The User may return any item purchased through the portal as long as it meets the following conditions:

The Art. 102 of Law 3/2014 of March 27 grants the Client the right to return the requested order within a period of 14 calendar days from receipt of the order, upon notification to MY WANDER STORE within that period, with a refund of the price. that I would have paid for it. 

You may return the purchased item as long as the products have not been opened or used and retain their original seal or packaging. Returns will not be accepted if the product is not sent in perfect condition, with its original packaging and unused.

The entire order must be returned, with all accessories and original packaging of the products. The product must be in perfect condition and in its original packaging. The customer must pay the direct return costs.

According to the law, returns of objects that have been unsealed will not be accepted, except in cases of defective merchandise.

If the product is defective, the customer can also choose to replace the product if there is stock.

Return due to defects produced in transport or shipping error

If the return occurs after this period, or the item has been used or is damaged, you will not be able to accept your return and you will not be entitled to a refund.

Both the return costs as well as customs expenses and local taxes will be the responsibility of the customer. If the return costs are higher than the value of the merchandise to be returned, the remaining balance will be charged in the same way as the original payment.

If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or it is observed, In the same way, an error in the merchandise received, the Customer must indicate it on the delivery note, and notify MY WANDER STORE by email to the address hello@mywanderstore.com, within 48 hours of receipt of the order to be able to request the return of the affected product or products and thus the replacement with a new one or the refund of the price paid for it.

Defects produced in transport that are only noticeable after unpacking the product must be reported within the first 24 hours of receipt of the order in the manner indicated above, indicating the order number, damage caused to the product and urging the return of the affected product and thus the replacement with a new one or the refund of the price paid for it. MY WANDER STORE will examine it and inform you if you are entitled to have it replaced. Products that are not in the same conditions in which you received them, or that have been used beyond simply opening the product, will not be returned. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

In these cases, MY WANDER STORE will return the purchase money, within a period of 15 days from receipt of the User's communication requesting the return. This will be made in the same payment method that was used to pay for the purchase.

Returns due to defects or factory defects

In case of a factory defect, you may return the purchased item as long as it has not been used and retains its original packaging. Returns will not be accepted if the product is not sent, with its original packaging and unused.

In addition, you must return the entire order, with all accessories and original packaging of the products. When the product is received, MY WANDER STORE will examine it and inform you if you are entitled to have it replaced. Products that are not in the same conditions in which you received them, or that have been used beyond simply opening the product, will not be returned. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

If at the time of delivery an error in the merchandise received is visible and clear, without the need to manipulate the shipping packaging or the product itself, the Customer must indicate it on the delivery note. delivery, and communicate it to MY WANDER STORE by email to the address hello@mywanderstore.com. Within 48 hours of receiving the order to be able to request the return of the affected product or products and thus the replacement with the product actually purchased.

In the event that the returned product is out of stock, the customer may choose to exchange it for another of similar price and quality, or request a refund of the price paid for it.

In these cases, MY WANDER STORE will return the purchase money, within a period of 14 days from receipt of the User's communication requesting the return. This will be made in the same payment method that was used to pay for the purchase, or by bank transfer to the account indicated by the User.

The User is generally obliged to comply with these General Conditions, where applicable the Specific Conditions that may be applicable, as well as to comply with the special warnings or instructions for use contained therein or on the Website. and always act in accordance with the law, good customs and the requirements of good faith, using diligence appropriate to the nature of the service you enjoy, refraining from using the Website in any way that could prevent, damage or deteriorate the normal its operation, the goods or rights of MY WANDER STORE, its suppliers, the rest of the Users or in general of any third party.

Specifically, and without implying any restriction on the obligation assumed by the User in general in accordance with the previous section, the User undertakes, when using the Website, to: (a) Truly provide the data provided for registration and to keep it updated, so that it responds, at all times, to your real situation.

Returns on orders outside of Spain

Returns outside of Spain will be the responsibility of the customer, who will be responsible for shipping to our warehouses, as long as it is not a factory defect. Contact us through hello@mywanderstore.com to carry it out.