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FREE SHIPPING, EXCHANGES AND RETURNS for orders +60€ in mainland Spain

Purchase process

How can I make my purchase?

To buy at Mywanderstore.com, you must add the item you want to the shopping cart.

If you have any problems during the purchasing process you can send us an email to hello@mywanderstore.com or send us a WhatsApp at business hours at 606022255. +34 606022255 if calling from outside Spain.

Telephone service hours are Monday to Friday from 9 a.m. to 2 p.m. and 5 p.m. to 8 p.m.

Remember to choose the size carefully. and decide if you want to personalize your product with Initials. 

When you add to cart, the price and shipping costs will be updated when you enter your full address.

I have a promotional code, how do I insert it?

If you have a promotional code, you can insert it in the purchasing process. 

Two discounts cannot be applied at the same time.

What payment methods do you have available?

You can pay with Card or Paypal. Remember that small businesses are charged large commissions for PayPal payments. 

I had a problem in the purchasing process, can you help me?

If you have any problems in the purchasing process, you can send us an email to hello@mywanderstore.com or send us a WhatsApp during business hours to 606022255. +34 606022255 if you are calling from outside Spain.

We will be happy to help you.

I have not received an order confirmation email.

Once you have finished paying, you will receive an email with the order number. If you don't see it, you can check Spam or Junk Mail. Depending on the security of your email, it may pass. It is important to check the address since sometimes our browser's autocorrect enters incorrect addresses, which can lead to delays and extra expenses.

If after this you still do not receive the confirmation email, you can send an email to hello@mywanderstore.com

Orders and returns

How can I see the tracking of my order?

Once your order is prepared and collected by the agency, you will receive an email with the tracking of your order.

How long does my order take?

In mainland Spain between 24 and 72 hours. You can check our times and prices for the rest of the areas here: Shipping

I have placed an order with customizations, do I need to know something?

For customizations, it is very important to review the chosen color and letters, since in 24/48 hours it will be ready for shipping and this order cannot be refunded if there is a mistake.

I made a mistake when placing my order.

Normally orders are prepared very quickly so if you have made a mistake you should automatically contact us and we will try to help you. You can send us an email to hello@mywanderstore.com or send us a WhatsApp during business hours to 606022255. +34 606022255 if you call from outside Spain. 

Once the order is prepared it cannot be cancelled.

Incomplete or wrong order. What should I do?

If unfortunately you receive a wrong product or the product is damaged (this happens very rarely...) do not hesitate to contact us at hello@mywanderstore.com and send us: a photo of the product received, a photo of the bag label where the name of the product with several numbers and a barcode. 

How much does shipping cost?

Shipping costs in mainland Spain will be FREE for orders over €40, and €3.90 for orders less than this amount.

For the Balearic Islands the shipping cost will be €7.50 and free over €120.

To the Canary Islands the shipping cost will be €15 and there will be no DUA or Customs if the order is less than €150. If it exceeds it, the client will have to pay the DUA and customs at destination.

Our website has adaptation of international prices to be able to adjust shipping prices. 

Shipping prices may change throughout the year due to business strategy.

For more info click here.

Can I return my order?

Yes, of course, you can make your exchange or return for free here and consult our procedure for exchanges and returns at Policy of returns.

MY WANDER Products

What size difference is there between the maxi and the medium and measurements?

We leave you a video that is super useful. The maxi fits 5 towels, 2 puffy sleeves, 2 full toiletry bags, 2 water bottles, 1 ball and a bucket with paddles.

In the medium one we would leave out 1 towel, the bucket with the paddles and the ball .

In the shopper it is perfect for one with their towel, their book, their toiletry bag... and their laptop.

How much fits in a bag?

Le Grand sac est parfait pour une escapade d'un week-end, où vos vêtements et ceux de quelqu'un d'autre trouveront leur place, il vous aidera également à mettre les ensembles de draps et de serviettes lorsque vous partez en voyage. Même pour les escapades au ski, il est idéal pour ranger tous vos vêtements volumineux afin que vous puissiez les garder organisés. Vous pourrez aussi l'utiliser pour faire du shopping, où tout rentrera, mais attention à votre dos ;) Et bien sûr, pour la plage, où vous pourrez y glisser 5 serviettes, un ballon, 2 brassards gonflés, etc.

Le Medium Bag est idéal pour les voyages courts. Avec une capacité suffisante pour transporter tout ce dont vous avez besoin, avec la commodité d'avoir vos affaires dans un seul sac. Il est idéal pour aller à l'université, il offre l'espace nécessaire pour transporter vos notes, livres, dossiers et même votre ordinateur portable. Si vous voyagez en avion, vous pouvez l'emporter avec vous comme bagage à main, évitant ainsi les tracas liés à l'enregistrement et à la récupération des valises à destination.

Dans cette vidéo nous vous montrons la différence de capacité entre le Maxi et le Medium.

Why do medium and maxi sizes have the same price in some models?

The two sizes consume practically the same amount of fabric, the manufacturing cost is practically the same. 

Are the bags waterproof?

The bags are not waterproof, laminated. They are water repellent, meaning that if it gets wet, it does not transfer moisture. The bag gets a little wet on the outside, but wiping it with a cloth takes a little time to dry, but the contents of the bag do not get wet.

We leave you a video so you can see it better. 

Are you going to replace the sold out models?

We always recommend that if you like a model, you take advantage. Many of you know that there are models that last very little and are often not replaced.

Is the toiletry bag waterproof?

All our toiletries bags have a waterproof lining, but with seams. That is, if you put in very wet swimsuits, they will go through the seams and it will become damp. But a well-wrung swimsuit can be put inside and then left to dry and it will not leak.
Water-repellent toiletry bags have a treatment that makes a drop of water slide off the top. It is not laminated but repels moisture. To the touch, the fabric practically does not notice that it is water repellent.

Can they be washed?

Ouais. Tous nos sacs peuvent être lavés en machine, de préférence à froid et seul. Œil! une rotation faible. S'il est vrai que les sacs ont des couleurs plus vives, lors des premiers lavages, il vaut mieux faire attention à la température, ce qui nous est tous arrivé lorsque nous avons mis la machine à laver sur le dernier programme où elle était allumée et il s'avère que c'était le cas. 30º ou 40º. Cela peut alors rétrécir ou endommager le tissu. 

Mesures du sac

To check the measurements you can click here

Which bag to choose as hand luggage on a plane?

Comme bagage cabine, nous recommandons le sac de voyage moyen car il est conforme aux mesures de Vueling et Ryaner.

Le Grand sac peut également être utilisé en avion mais sans le remplir à ras bord.

Categories

MAXI BAGS

SACS DE VOYAGE MOYENS

SHOPPER BAGS

SPORTS BAGS

PORTABLE CASES

Secure payment

You can rest assured, your payment is made on our secure platform.

Express shipments

Our shipments are made in 24/48 hours and you will be able to see where your order is at all times.

Do you have any questions?

Make your inquiry at hello@mywanderstore.com!